Marko Buyer Protection
Enjoy secure and worry-free shopping on marko.
Buyers Protection fee
Every purchase on marko is protected by the marko Buyer Protection. It helps ensure safe payments, gives you the right to claim a refund, and access customer support. Buyer Protection costs a fixed fee of 5% of your item’s price (minimum 0.50 CHF).
Fraud protection
On marko, you do not have to worry about fraud. Sellers only get paid, once you accepted the item. If the item never arrives or is not as advertised, you receive your money back.
Return policy
Once you received an item, you have two days to inspect it. If it ends up not being as expected, you can initiate a return and ship it back to the seller. You will be responsible for the shipping costs, but we will refund you the price of the item.
Secure payment
All marko payments are encrypted and handled by our trusted partner Stripe. That way, both your money and information is protected.
marko support
You can reach out to us 24/7 and expect a reply within 24 hours. Our team will see every issue through to its resolution.
Comments
j
jujuradi
2d
Hi I tried to buy it but I got no news from you so marko cancelled the sale. Is it still available ?
Show 1 reply
Hide 1 reply
giuliaaaaaaa
2d
Hi, yes it is! So sorry, I tried to communicate with Marko because I was on vacation until today, but I can ship it tomorrow!
j
jujuradi
2d
Great ! :) Let me know if you get news from marko to reactivate the sale or if I need to buy it again
Show 1 reply
Hide 1 reply
giuliaaaaaaa
2d
They told me that they gave you the money back. If it's true, you have to buy it again. Sorry!