Marko Buyer Protection
Enjoy secure and worry-free shopping on marko.
Buyers Protection fee
Every purchase on marko is protected by the marko Buyer Protection. It helps ensure safe payments, gives you the right to claim a refund, and access customer support. Buyer Protection costs a fixed fee of 5% of your item’s price (minimum 0.50 CHF).
Fraud protection
On marko, you do not have to worry about fraud. Sellers only get paid, once you accepted the item. If the item never arrives or is not as advertised, you receive your money back.
Return policy
Once you received an item, you have two days to inspect it. If it ends up not being as expected, you can initiate a return and ship it back to the seller. You will be responsible for the shipping costs, but we will refund you the price of the item.
Secure payment
All marko payments are encrypted and handled by our trusted partner Stripe. That way, both your money and information is protected.
marko support
You can reach out to us 24/7 and expect a reply within 24 hours. Our team will see every issue through to its resolution.
Comments
Lucie-Evolena
5d
Hey! Id like to buy those shorts and also the black velvet plants I saw you have. Can you put them together on the app so I pay the shipping only once? Would be awesome ^^ Have a nice day✨
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g
gaia
4d
Hi! Sure no problem ! 🫶🏻
Lucie-Evolena
4d
Great! So I’m interested in those shorts and the black velvet pants
g
gaia
4d
I’ll put them in the same package, and change the price of the shorts adding the price of the black velvet pants, ok?
Lucie-Evolena
4d
Parfait! Thank u <3