Marko Buyer Protection
Enjoy secure and worry-free shopping on marko.
Buyers Protection fee
Every purchase on marko is protected by the marko Buyer Protection. It helps ensure safe payments, gives you the right to claim a refund, and access customer support. Buyer Protection costs a fixed fee of 5% of your item’s price (minimum 0.50 CHF).
Fraud protection
On marko, you do not have to worry about fraud. Sellers only get paid, once you accepted the item. If the item never arrives or is not as advertised, you receive your money back.
Return policy
Once you received an item, you have two days to inspect it. If it ends up not being as expected, you can initiate a return and ship it back to the seller. You will be responsible for the shipping costs, but we will refund you the price of the item.
Secure payment
All marko payments are encrypted and handled by our trusted partner Stripe. That way, both your money and information is protected.
marko support
You can reach out to us 24/7 and expect a reply within 24 hours. Our team will see every issue through to its resolution.
Comments
mathfrip
2w
hey is it authentic?
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a17283828a
2w
Heyy yes it should be:) bc i bought it from a online luxury store
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anna.bldn
2w
Hi I was wondering if you could to 180 for the bag? :)
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a17283828a
2w
Heyy i would sell it for 220.- is that okey?
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anna.bldn
2w
Yes it is! I was wondering if you had any authenticity certificate or if the RealReal makes sure that the bags are authentic?
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a17283828a
2w
I don't unfortunately but yes the real real is testing all the bags before actually selling it again
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anna.bldn
2w
And also I could buy it today :))