Marko Buyer Protection
Enjoy secure and worry-free shopping on marko.
Buyers Protection fee
Every purchase on marko is protected by the marko Buyer Protection. It helps ensure safe payments, gives you the right to claim a refund, and access customer support. Buyer Protection costs a fixed fee of 5% of your item’s price (minimum 0.50 CHF).
Fraud protection
On marko, you do not have to worry about fraud. Sellers only get paid, once you accepted the item. If the item never arrives or is not as advertised, you receive your money back.
Return policy
Once you received an item, you have two days to inspect it. If it ends up not being as expected, you can initiate a return and ship it back to the seller. You will be responsible for the shipping costs, but we will refund you the price of the item.
Secure payment
All marko payments are encrypted and handled by our trusted partner Stripe. That way, both your money and information is protected.
marko support
You can reach out to us 24/7 and expect a reply within 24 hours. Our team will see every issue through to its resolution.
Comments
a
acacio
3w
Hello! Would it be possible to pick it up in Zurich? Thank you :)
a
acacio
3w
Hello can i go pick it up at your location today? Maybe at the end of the day, say 6-8 pm. I’m going from Lausanne to Zurich with a daily train pass and I could take advantage of that to go to Winterhur to pick up the guitar. Thank you!
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Sonnenblume20
3w
Hiii. Yess, that's possible! 😊👍 You have to go with the bus from wintherthur to my home it's 15 minutes with the bus :)