Every purchase on marko is protected by the marko Buyer Protection. It helps ensure safe payments, gives you the right to claim a refund, and access customer support. Buyer Protection costs a fixed fee of 5% of your item’s price (minimum 0.50 CHF).
On marko, you do not have to worry about fraud. Sellers only get paid, once you accepted the item. If the item never arrives or is not as advertised, you receive your money back.
Once you received an item, you have two days to inspect it. If it ends up not being as expected, you can initiate a return and ship it back to the seller. You will be responsible for the shipping costs, but we will refund you the price of the item.
All marko payments are encrypted and handled by our trusted partner Stripe. That way, both your money and information is protected.
You can reach out to us 24/7 and expect a reply within 24 hours. Our team will see every issue through to its resolution.
We won't share this with the seller. If you are reporting illegal activity, our support team may need to reach out to you for further clarifications.
Charges that occurred during the delivery, to and from you, will not be refunded.