{"id":3632,"date":"2026-07-30T10:35:03","date_gmt":"2026-07-30T09:35:03","guid":{"rendered":"https:\/\/blog.marko.ch\/?p=3632"},"modified":"2026-07-31T12:47:27","modified_gmt":"2026-07-31T11:47:27","slug":"marko-fees","status":"publish","type":"post","link":"https:\/\/blog.marko.ch\/en\/marko-fees","title":{"rendered":"marko Fees, Protection &amp; Payouts \u2013 Everything Buyers &amp; Sellers Need to Know"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Buying and selling secondhand should be simple \u2013 and that includes payments, fees and protection. That&#8217;s why marko keeps its fees transparent while protecting both buyers and sellers throughout every transaction.<br><br>In this guide, you&#8217;ll learn:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>what buyer and seller fees apply<\/li>\n\n\n\n<li>when sellers receive their payout<\/li>\n\n\n\n<li>what Buyer Protection and Seller Protection cover<\/li>\n\n\n\n<li>why these protections make buying and selling safer<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Selling on marko: The Seller Fee<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Every successful sale on marko includes a seller fee of CHF 1 + 1.9% of the item price.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The fee is automatically deducted from your payout, so there&#8217;s nothing you need to pay separately.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The seller fee helps cover secure payment processing and the operation of the platform. Most importantly, you only pay this fee after a successful transaction. If a buyer returns the item within the return period, no seller fee is charged.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">When do sellers get paid?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">As soon as an item is purchased, the buyer&#8217;s payment is secured.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your payout is released once:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the buyer accepts the item, or<\/li>\n\n\n\n<li>the 2-day inspection period ends without a return.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The money is then transferred to your registered bank account. Most payouts arrive within 2\u20133 business days.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What does Seller Protection cover?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Seller Protection is designed to help you sell with confidence.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The buyer&#8217;s payment is secured before you ship the item.<\/li>\n\n\n\n<li>You receive your payout after the transaction has been successfully completed.<\/li>\n\n\n\n<li>Buyers must send returned items back before any refund is issued.<\/li>\n\n\n\n<li>The marko support team is available if you need help resolving an issue.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Want to become an even better seller?<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-brand\"><a class=\"wp-block-button__link wp-element-button\">Read our How to Sell Guide:<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:12px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Buying on marko: The Buyer Protection Fee<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When you buy an item on marko, a Buyer Protection Fee of 5% of the item price (minimum CHF 0.50) is added during checkout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You&#8217;ll always see this fee clearly before completing your purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The fee helps fund:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Buyer Protection<\/li>\n\n\n\n<li>secure payment processing<\/li>\n\n\n\n<li>platform development<\/li>\n\n\n\n<li>day-to-day operations<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please note that the Buyer Protection Fee is non-refundable if you return an item.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What does Buyer Protection include?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Buyer Protection gives you peace of mind every time you shop.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>It includes:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sellers only receive their payout after you&#8217;ve accepted the item or your inspection period has ended.<\/li>\n\n\n\n<li>If your item never arrives or isn&#8217;t as described, you can start a return.<\/li>\n\n\n\n<li>Sellers have up to seven days to ship an order. If they don&#8217;t, the purchase is cancelled automatically.<\/li>\n\n\n\n<li>You have two days after delivery to inspect your item and request a return if needed.<\/li>\n\n\n\n<li>The marko support team is there to help if any issues arise between buyer and seller.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Looking for more tips before your next purchase?<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-brand\"><a class=\"wp-block-button__link wp-element-button\">Check out our How to Buy Guide<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:12px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Why does marko charge these fees?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Our goal is to make secondhand shopping as easy and secure as buying something new.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The buyer and seller fees help us provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>secure digital payments<\/li>\n\n\n\n<li>protection for both buyers and sellers<\/li>\n\n\n\n<li>dedicated customer support<\/li>\n\n\n\n<li>continuous improvements to the platform<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This means you can focus on what really matters: finding great secondhand pieces or giving your own items a new home.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Frequently Asked Questions<\/h3>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-1&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-1-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-1\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Do I pay the seller fee upfront?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-1\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-1-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">No. The seller fee is only deducted automatically after a successful sale has been completed.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-2&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-2-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-2\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">When will I receive my payout?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-2\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-2-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Your payout is released once the transaction has been completed and the buyer&#8217;s inspection period has ended. It usually arrives in your bank account within 2\u20133 business days.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-3&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-3-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-3\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Why is there a Buyer Protection Fee?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-3\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-3-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">The Buyer Protection Fee helps fund Buyer Protection, secure payment processing, platform operations and the continued development of marko.<br><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-4&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-4-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-4\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">What happens if I return an item?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-4\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-4-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">If your return is successful, you&#8217;ll receive a refund for the item price. The Buyer Protection Fee and any shipping costs are not refundable.<br><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Final thoughts<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At marko, all fees are transparent and clearly communicated from the start. Buyers benefit from comprehensive Buyer Protection, while sellers enjoy secure payouts and reliable Seller Protection.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That way, everyone can focus on what secondhand is really about: discovering great finds and giving pre-loved items a second life.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How fees, payouts, Buyer Protection and Seller Protection work on marko \u2013 explained simply and transparently.<\/p>\n","protected":false},"author":4,"featured_media":3633,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[47,382,374],"tags":[],"class_list":["post-3632","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all_posts","category-buyer","category-seller"],"lang":"en","translations":{"en":3632,"it":3643,"de":3637},"pll_sync_post":{},"_links":{"self":[{"href":"https:\/\/blog.marko.ch\/wp-json\/wp\/v2\/posts\/3632","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.marko.ch\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.marko.ch\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.marko.ch\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.marko.ch\/wp-json\/wp\/v2\/comments?post=3632"}],"version-history":[{"count":3,"href":"https:\/\/blog.marko.ch\/wp-json\/wp\/v2\/posts\/3632\/revisions"}],"predecessor-version":[{"id":3640,"href":"https:\/\/blog.marko.ch\/wp-json\/wp\/v2\/posts\/3632\/revisions\/3640"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.marko.ch\/wp-json\/wp\/v2\/media\/3633"}],"wp:attachment":[{"href":"https:\/\/blog.marko.ch\/wp-json\/wp\/v2\/media?parent=3632"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.marko.ch\/wp-json\/wp\/v2\/categories?post=3632"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.marko.ch\/wp-json\/wp\/v2\/tags?post=3632"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}